Terms & Conditions
Website: https://www.internet24.co.za
Effective date: [Insert publication date]
1. Introduction
Welcome to INTERNET 24. These Terms and Conditions govern your access to and use of https://www.internet24.co.za and purchases made through our online store.
By using our website, you agree to these terms, subject to your rights under applicable South African law. Please do not place an order if you do not agree with the terms governing that transaction.
2. Business Information
INTERNET 24 is an online retailer offering products including electronics, stationery, toner cartridges, medical supplies, books, coding and robotics products, toys, confectionery and related merchandise.
Our full legal business name, legal status, registration details, physical address and contact details must be displayed in the Company Information section of our website.
3. Products and Product Information
We endeavour to provide accurate product descriptions, specifications, photographs, prices and availability information.
Product photographs are illustrative where indicated. Actual packaging, colour, design or manufacturer specifications may differ, provided the product supplied complies with the applicable description and legal requirements.
Customers should review product specifications and compatibility information before ordering, particularly for electronics, toner cartridges, computer accessories and technical products.
4. Prices and Taxes
All prices will be displayed in South African rand (ZAR), unless otherwise stated.
The applicable price, delivery charge and any other compulsory costs will be disclosed before the customer completes an order.
Where applicable, VAT will be treated and displayed in accordance with South African tax requirements. Any genuine pricing or listing error will be addressed fairly and in accordance with applicable law.
5. Orders and Order Acceptance
Placing an order constitutes an offer to purchase the selected products. An automated acknowledgement confirms receipt of the order but does not necessarily constitute final acceptance.
We may need to verify payment, stock availability, delivery information or suspected fraudulent activity before processing an order.
If we cannot fulfil a paid order, we will inform the customer and arrange an appropriate remedy, including a refund where required by law.
Customers must provide accurate contact, billing and delivery information.
6. Payment
Payment must be made using the payment methods offered at checkout.
Orders may be processed after the required payment confirmation has been received. We will not request a customer's full card PIN or online banking password by email or telephone.
Further information is provided in our Payment and Security Policy.
7. Delivery
Delivery methods, charges and estimated delivery times will be communicated during the ordering process or in our Delivery Policy.
Delivery estimates are not guarantees unless expressly agreed otherwise. We remain responsible for addressing delivery failures and other obligations imposed by applicable law.
8. Cancellations, Returns and Refunds
Order cancellations, change-of-mind requests, defective goods, incorrect deliveries and refunds are governed by our Returns, Refunds and Exchanges Policy and applicable South African legislation.
Nothing in these terms removes any statutory consumer right.
9. Warranties and Defective Products
Products are subject to applicable manufacturer warranties and statutory consumer protections.
Where the Consumer Protection Act applies, consumers may have rights in relation to goods that are defective, unsafe or fail to meet the legally required standards of quality.
Any manufacturer warranty is additional to statutory rights and does not replace them.
10. Website Use and Intellectual Property
Unless otherwise stated, website text, original graphics, branding and design materials are owned by or licensed to INTERNET 24.
You may use the website for lawful personal shopping purposes. You may not reproduce, republish, distribute or commercially exploit protected website material without the necessary permission.
Third-party trademarks and product names remain the property of their respective owners.
You must not misuse the website, attempt unauthorised access, interfere with its operation or submit unlawful or fraudulent material.
11. External Links
Our website may contain links to third-party websites or services. We are not responsible for the content or privacy practices of external websites. A link does not automatically imply endorsement.
12. Limitation of Liability
Nothing in these terms excludes or limits any liability, warranty, consumer right or remedy that cannot lawfully be excluded or limited under South African law.
Subject to those protections, INTERNET 24 will not be liable for losses caused solely by circumstances beyond our reasonable control, to the extent that such limitation is lawful.
13. Privacy and Cookies
Personal information will be handled in accordance with our Privacy Policy and applicable data protection legislation, including POPIA.
Cookies may be used for essential website functions, shopping cart operations, preferences and other purposes explained in our cookie and privacy notices.
14. Complaints and Disputes
Customers are encouraged to contact us first to resolve order or service complaints.
Where a dispute cannot be resolved directly, consumers may approach a competent consumer protection body or dispute-resolution forum where applicable.
15. Governing Law
These terms are governed by the laws of the Republic of South Africa, subject to any mandatory legal protections applicable to consumers.
16. Changes to These Terms
We may update these terms when our business, website or legal obligations change. The current version will be published on our website. Changes will not retrospectively remove rights already acquired by customers.
17. Contact
INTERNET 24
Website: https://www.internet24.co.za
Email: info@internet24.co.za
Telephone: 084 783 5983
Physical address: 57 Silver Oak Avenue, DUrban, 4001