Privacy Policy
Website: https://www.internet24.co.za
Effective date: [Insert publication date]
1. Introduction
INTERNET 24 respects your privacy and is committed to handling personal information responsibly in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.
This policy explains how we collect, use, store, share and protect personal information when you visit our website, create an account, place an order or contact us.
2. Responsible Party
Business name: [Insert full legal business name]
Website: https://www.internet24.co.za
Privacy contact: [Insert privacy contact email]
Physical address: [Insert business address]
Information Officer: [Insert designated Information Officer or contact details]
3. Information We Collect
Depending on how you use our store, we may collect:
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Name and surname.
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Billing and delivery addresses.
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Email address and telephone number.
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Account login details and account preferences.
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Order history, purchased products and transaction references.
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Payment status and relevant transaction information.
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Customer enquiries, complaints and correspondence.
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Technical information such as IP address, browser type, device information and website usage data.
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Cookie and preference information where applicable.
We do not intend to collect more personal information than is reasonably necessary for the relevant purpose.
4. How We Use Personal Information
We may process personal information to:
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Create and manage customer accounts.
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Process orders and payments.
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Arrange delivery and communicate tracking information.
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Respond to customer enquiries and complaints.
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Process returns, exchanges and refunds.
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Prevent fraud and protect the security of our website.
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Maintain business records and comply with legal obligations.
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Improve our products, services and website.
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Send marketing communications where legally permitted and, where required, with your consent.
Where applicable, we process information based on the relevant lawful grounds under POPIA, including contractual necessity, legal obligations, legitimate interests or consent.
5. Payment Information
Payments may be processed through third-party payment service providers.
Depending on the payment method, those providers may process payment details through their secure systems. INTERNET 24 will handle the payment information made available to it in accordance with applicable law and the relevant provider arrangements.
Customers should never share their card PIN, online banking password or one-time banking verification code with us.
6. Sharing of Personal Information
We may share necessary information with service providers involved in operating our store, including:
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Courier and delivery companies.
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Payment processors and payment gateways.
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Website hosting, technical support and security providers.
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Email and customer communication service providers.
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Professional advisers, auditors or authorities where lawfully required.
We will take reasonable steps to ensure that personal information is handled appropriately and is not used for unrelated purposes without a lawful basis.
7. Cross-Border Processing
Some service providers may store or process information outside South Africa. Where this occurs, we will take the steps required by POPIA to ensure that any cross-border transfer is lawful and that the necessary safeguards are in place.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to maintain shopping carts, remember preferences, support logins, improve functionality and analyse website performance.
Where required, consent will be requested for non-essential cookies. You can also manage cookies through your browser settings, although disabling essential cookies may affect some website features.
9. Information Security
We use reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration and disclosure.
No method of electronic transmission or storage can be guaranteed to be completely secure. If a security compromise occurs, we will take the actions required by applicable law, including notifying affected individuals and the Information Regulator where required.
10. Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by contractual, tax, accounting or other legal obligations.
When information is no longer required, we will take appropriate steps to delete, destroy or de-identify it, subject to applicable law.
11. Your Rights
Subject to applicable law, you may request access to personal information we hold about you, request correction of inaccurate information, object to certain processing, withdraw consent where processing is based on consent, or request deletion where legally permissible.
You may also raise concerns about the handling of your information with us or the Information Regulator.
Requests can be sent to: [Insert privacy contact email].
12. Direct Marketing
We may send marketing communications where permitted by law. You can opt out of marketing emails using the unsubscribe facility where provided or by contacting us.
We will comply with applicable consent and direct-marketing requirements.
13. Children's Information
Our online store is not intended to collect children's personal information unnecessarily. Where information relating to a child is processed, we will comply with applicable legal requirements.
14. Third-Party Websites
Links to third-party websites are governed by the privacy policies of those websites. We are not responsible for their independent privacy practices.
15. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. The current version will be published on our website.
16. Contact Details
INTERNET 24
Website: https://www.internet24.co.za
Privacy email: [Insert privacy contact email]
Physical address: [Insert business address]
Information Regulator of South Africa: https://inforegulator.org.za/
This policy should be read together with our Terms and Conditions, Delivery Policy and Returns Policy.