Delivery Information
Website: https://www.internet24.co.za
Effective date: [Insert publication date]
1. Introduction
INTERNET 24 aims to deliver orders efficiently and securely to customers throughout South Africa, subject to product availability, delivery coverage and the delivery options offered at checkout.
2. Order Processing
Orders are processed after the required payment confirmation and any necessary stock or order verification.
Processing times may vary according to product availability, supplier lead times, weekends, public holidays and the nature of the order.
Where a product is not immediately available or a significant delay is expected, we will communicate with the customer and explain the available options.
3. Delivery Areas
Delivery is available to locations supported by our courier or delivery partners.
Some remote areas may have limited service or additional delivery costs. If we cannot deliver to the address supplied, we will contact the customer to discuss an alternative arrangement.
4. Delivery Charges
Delivery charges will be displayed during checkout or otherwise communicated before the order is finalised.
Charges may depend on the destination, parcel size, weight, delivery method and courier rates.
Any applicable delivery fees and compulsory charges will be disclosed before payment.
5. Estimated Delivery Times
Estimated delivery times will be displayed at checkout or communicated when the order is confirmed, where available.
Delivery estimates are not guaranteed unless expressly agreed otherwise. Delays may occur because of courier disruptions, severe weather, public holidays, supplier delays or other circumstances beyond our reasonable control.
We will take reasonable steps to assist customers when a delivery is delayed.
6. Tracking
Where tracking is available, tracking information will be supplied or made available after dispatch.
Customers should use the supplied tracking details to follow their parcels. Tracking updates may take time to appear in the courier's system.
7. Customer Delivery Information
Customers must provide a complete and accurate delivery address, contact number and any necessary delivery instructions.
If an incorrect address causes a delivery problem, please contact us promptly. Additional charges may apply to address corrections or re-delivery where lawful and where the additional cost is attributable to the requested change.
8. Receiving Your Order
Customers should inspect the outer packaging on receipt and report visible transit damage or missing items as soon as reasonably possible.
If a parcel appears damaged, retain the packaging and take photographs where practical to assist with an investigation.
Signing for a delivery or failing to report damage immediately does not automatically remove any statutory rights.
9. Failed Deliveries
If a delivery attempt fails because the recipient is unavailable, the address is incorrect or access is restricted, the courier may arrange a further attempt or return the parcel to the sender.
We will assist in resolving failed deliveries. Any additional re-delivery charges will be handled fairly and in accordance with applicable law.
10. Lost or Delayed Parcels
If your order has not arrived within the expected period, please contact us with your order number.
We will investigate the matter with the courier or supplier and communicate the outcome and available remedies.
Customers will not be required to surrender rights that apply under South African consumer law.
11. Risk and Responsibility
INTERNET 24 will fulfil its legal obligations relating to delivery and the supply of goods. A parcel being handed to a courier does not automatically remove any responsibility we have to the customer under applicable law.
12. Contact
INTERNET 24
Website: https://www.internet24.co.za
Email: [Insert customer service email]
Telephone: [Insert telephone number]