Payment & Security Policy

1. Introduction

INTERNET 24 aims to provide customers with a secure and convenient payment process.

This policy explains how payments are accepted, verified and processed when purchasing products from our online store.

2. Accepted Payment Methods

Customers may pay using the payment methods made available at checkout. These may include:

Credit and debit cards.
Electronic payment gateways.
Instant EFT or other supported electronic bank payments.
Other payment methods specifically offered on our website.

Only payment methods actually enabled at checkout should be treated as available.

3. Order and Payment Confirmation

After placing an order, customers may receive an automated order acknowledgement.

An order acknowledgement confirms that the order has been received; it does not necessarily mean that payment has cleared or that the order has been accepted for fulfilment.

Orders may be held while payment is verified. Processing will proceed once the applicable payment requirements have been met.

4. Payment Verification and Fraud Prevention

We may perform reasonable checks to verify payments and protect customers and our business against fraud, unauthorised transactions and misuse of our website.

If a payment cannot be verified, we may contact the customer for clarification or suspend processing while the matter is investigated.

We will handle customer information in accordance with our Privacy Policy and applicable law.

5. Card and Banking Security

Card payments may be processed by third-party payment service providers.

Customers should ensure that they are using the genuine INTERNET 24 website and should not disclose their card PIN, online banking password or one-time verification code to anyone claiming to represent us.

We will not ask customers to send their full card security details or online banking credentials through ordinary email or messaging services.

6. Prices and Currency

Unless otherwise stated, prices are displayed in South African rand (ZAR).

Applicable taxes, delivery charges and other compulsory costs will be disclosed before the customer completes the transaction.

7. Failed, Duplicate or Incorrect Payments

If you believe that you have been charged incorrectly, charged twice or debited without receiving an order confirmation, please contact us with the relevant order number and transaction reference.

We will investigate the matter and coordinate with the payment provider where necessary.

Please do not send us your full card number, PIN or banking password.

8. Refunds

Approved refunds will be handled in accordance with our Returns, Refunds and Exchanges Policy and applicable law.

Where possible, refunds will be processed through the original payment method. The time taken for funds to reflect may depend on the payment provider and banking institution.

9. Payment Security

We take reasonable steps to maintain the security of our website and the payment processes we use.

Payment processing may be subject to the security measures, terms and privacy policies of the relevant payment provider.

No online system can be guaranteed to be completely secure, but we will address security concerns in accordance with our legal obligations.

10. Contact

INTERNET 24
Website: https://www.internet24.co.za
Email: [Insert customer service email]
Telephone: [Insert telephone number]